At Fladriv, we take your privacy seriously. This policy explains how
we collect, use, and protect your personal information when you
interact with our web interface design education services. We're based
in Kaohsiung, Taiwan, and we follow local data protection regulations
alongside international best practices.
Information We Collect
When you sign up for our programs or browse our site, we gather
different types of information. Some you provide directly, and some we
collect automatically.
Information You Give Us
This includes details you share when enrolling in courses,
contacting us, or creating an account:
- Your name and contact details like email address and phone
number
- Billing information if you purchase courses or services
- Educational background and professional experience when relevant
to course placement
- Portfolio work or design samples you submit for review
- Messages you send through our contact forms or support
channels
Automatically Collected Data
Our website collects some technical information to function properly
and improve your experience:
- IP addresses and general location data
- Browser type and device information
- Pages you visit and time spent on our site
- Referral sources that brought you to fladriv.com
- Course progress and completion status for enrolled students
How We Use Your Information
We don't collect data just to have it. Everything we gather serves a
specific purpose related to running our education programs and
improving what we offer.
| Purpose |
Data Used |
| Course delivery and administration |
Name, email, course progress, submissions |
| Payment processing |
Billing information, transaction records |
| Communication about programs |
Contact details, enrollment status |
| Website improvement |
Usage data, technical information |
| Student support |
Account details, support history |
We also use your information to send important updates about courses
you're enrolled in or schedule changes that affect you. If you've opted
in, we'll occasionally share news about new programs or resources we
think might interest you.
Legal Basis for Processing
Under Taiwan's Personal Data Protection Act and international
standards, we need legitimate reasons to handle your information.
Here's what applies to us:
Contract Performance: We process data necessary
to deliver the educational services you've signed up for.
Consent: For marketing communications and
optional features, we ask for your explicit permission.
Legal Obligations: Some data processing is
required by Taiwanese law, particularly for financial records and
business operations.
Legitimate Interests: We process certain data to
improve our services, prevent fraud, and maintain security.
Data Sharing and Third Parties
We don't sell your personal information. Period. But we do work with
certain service providers who help us run our education platform.
Service Providers We Work With
- Payment processors for secure transaction handling
- Email service providers for course communications
- Cloud hosting services where course materials are stored
- Analytics tools to understand how people use our site
These companies are contractually required to protect your data and
can only use it for the specific services they provide to us. They
can't use your information for their own purposes.
Legal Requirements
Sometimes we're legally required to share information with Taiwanese
authorities or in response to valid legal processes. We'll only do this
when required by law or to protect the rights and safety of our
students and staff.
Your Rights and Choices
You have significant control over your personal information. Here's
what you can do:
Access Your Data
Request a copy of all personal information we hold about you.
We'll provide this in a readable format within 30 days.
Correct Inaccuracies
If any information we have is wrong or outdated, you can ask us
to fix it. Most details can be updated through your account
dashboard.
Delete Your Data
Request deletion of your personal information. Some data may
need to be retained for legal or contractual reasons, but we'll
remove everything else.
Opt Out of Marketing
Unsubscribe from promotional emails at any time. You'll still
receive essential communications about courses you're enrolled
in.
Data Portability
Get your data in a format that lets you transfer it to another
service provider if you choose.
Object to Processing
Challenge how we use your information in certain situations,
particularly for marketing or legitimate interest purposes.
To exercise any of these rights, contact us at contact@fladriv.com.
We'll respond within two weeks and complete most requests within 30
days.
Data Security Measures
Protecting your information is something we take seriously. Our
security approach includes both technical and organizational
measures.
Technical Protections
- Encrypted connections for all data transmission
- Secure password requirements with hashing protocols
- Regular security audits and vulnerability testing
- Firewalls and intrusion detection systems
- Restricted access to personal data on a need-to-know basis
Organizational Safeguards
Our staff receives training on data protection principles. We've
implemented internal policies that limit who can access student
information and how it can be used. All employees sign confidentiality
agreements.
While we do everything reasonable to protect your data, no internet
transmission is completely secure. We recommend using strong passwords
and keeping your login credentials private.
Data Retention
We keep your information only as long as necessary for the purposes
we collected it. Different types of data have different retention
periods:
Active Student Records: Maintained throughout
your enrollment and for three years after course completion to
provide transcripts and certificates.
Financial Records: Kept for seven years as
required by Taiwanese tax law.
Marketing Data: Retained until you unsubscribe or
request deletion.
Website Analytics: Aggregated data kept
indefinitely, but individual identifiers removed after 26 months.
Support Communications: Maintained for two years
to help with ongoing assistance and quality improvement.
After retention periods expire, we securely delete or anonymize your
information so it can no longer identify you.
International Data Transfers
Our primary operations are in Taiwan, but some of our service
providers may process data in other countries. When this happens, we
ensure appropriate safeguards are in place.
For transfers outside Taiwan, we use standard contractual clauses
approved by relevant authorities or work with providers who maintain
adequate data protection standards. Your information receives the same
level of protection regardless of where it's processed.
Cookies and Tracking
Our website uses cookies and similar technologies. Most are
essential for the site to function, while others help us understand how
people use our platform.
Types of Cookies We Use
- Essential cookies that enable core functionality like login
sessions
- Performance cookies that help us identify technical issues
- Analytics cookies that show us which pages are most useful
- Preference cookies that remember your settings
You can control cookies through your browser settings. Keep in mind
that blocking certain cookies might affect how our site works for
you.
Children's Privacy
Our programs are designed for adults and professionals. We don't
knowingly collect information from anyone under 16. If we learn that
we've gathered data from someone underage without proper parental
consent, we'll delete it promptly.
For students aged 16-18, we require parental or guardian consent
before enrollment and will include them in communications about the
student's progress.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our
practices or legal requirements. When we make significant changes,
we'll notify active students by email and post a notice on our
website.
The date at the top of this policy shows when it was last revised.
We recommend checking back periodically if you want to stay informed
about how we're protecting your information.
